Quality policy

This English version is provided for information. If there is any difference, the Spanish version prevails.

Last updated 27 September 2026

Crisalda is a service that buys gold and silver at home. Entering your home is a responsibility, and this policy sets out what we commit to in every visit.

1. Our commitments

• You know who is coming. Before the visit we send you the name, the photo and the identification number of the valuer. On arrival the valuer identifies themselves, and you can call us to confirm before you open the door.
• Everything in front of you. We weigh with a certified scale and check the carats with a test that does not damage the piece, always at your table. Nothing leaves your sight.
• The value in writing. We give you the weight, the carats, the value of the day and a receipt for each piece before you decide anything.
• We improve your valuation. If you hold a written valuation from another buyer, we improve on it at your home, under the terms of our guarantee.
• Saying no costs nothing. If the value does not convince you, we leave and you pay nothing. The visit and the valuation are free of charge.
• You are paid on the spot. If you accept, we pay you by bank transfer right there and you see the confirmation before we leave.
• With whoever you wish. A relative or a neighbour can be with you, in person or by phone, and you can stop the visit whenever you want.

2. Training and treatment

The whole team has a contract and training provided by the company. We treat each person calmly, without haste and without insisting, especially older people.

3. Compliance with the law

We comply with the rules on the trade in precious metals, which require us to check and record the identity of the seller and to keep the pieces for the legal period before melting them. This is why we need your DNI or identity document in every purchase.

4. Continuous improvement

We review every visit and every opinion to correct what does not work. If something has not gone as you expected, tell us at info@crisalda.com or on 608 842 304. We reply within one month at most.