Privacy policy

This English version is provided for information. If there is any difference, the Spanish version prevails.

Last updated 27 September 2026

This policy explains what personal data we collect, what we use it for, how long we keep it and what rights you have. If anything is unclear, write to us at info@crisalda.com or call us on 608 842 304.

1. Data controller

Owner: iBerotech Ltd
Brand: Crisalda
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Register: Companies House, England and Wales, company number 16761415
Customer service in Spain: Calle de Luis Moya Blanco, 20, 28055 Madrid
Email: info@crisalda.com
Telephone: 608 842 304, Monday to Friday, 9:00 to 21:00

iBerotech Ltd is a company incorporated in the United Kingdom. We comply with Regulation (EU) 2016/679, the Reglamento General de Protección de Datos (GDPR), and the Ley Orgánica 3/2018, de protección de datos personales y garantía de los derechos digitales. The European Union recognises that the United Kingdom offers an adequate level of data protection.

2. What data we collect, why and on what legal basis

If you request an appointment. Your name, your telephone number, your postcode and the time slot you prefer. We use them only to call you, confirm the appointment and organise the visit. Legal basis. Dealing with your own request before a possible purchase (Article 6.1.b of the GDPR).

If you sell us your pieces. Your full name, your DNI or identity document, your address, the description, the weight, the carats and photographs of each piece, the value paid and your bank account so that we can make the transfer. The law requires us to record this data in every purchase of precious metals (Real Decreto 197/1988, artículo 25 de la Ley Orgánica 4/2015 and Ley 10/2010). Legal basis. The contract of sale (Article 6.1.b) and compliance with these legal obligations (Article 6.1.c).

If you send your application. Your full name, telephone number, email, city, what you tell us about your experience, your CV and, if you add it, your LinkedIn profile. We use them only to assess your application and contact you. Legal basis. Your request to take part in the selection process (Article 6.1.b) and your consent when you send it (Article 6.1.a). Do not include health data or other specially protected data in your CV.

If you write to us or call us. The data you give us so that we can reply. Legal basis. Dealing with your enquiry (Article 6.1.b) and our legitimate interest in providing a good service (Article 6.1.f).

If you visit the website. We record each visit without cookies and without identifying you. We record the website you come from, whether you use a mobile or a computer, the language and time zone of your browser and, if there is one, the campaign that brought you. Legal basis. Our legitimate interest in knowing how the website works (Article 6.1.f).

We do not take automated decisions about you and we do not create profiles. We do not sell or transfer your data to anyone for commercial purposes.

3. How long we keep your data

Appointment request. Six months from the request if you do not go on to sell.
Data from a purchase. The precious metals register and the identification of the seller, ten years, as the Ley 10/2010 requires. Tax and accounting data, for the period set by tax and commercial rules.
Applications. Twelve months from submission if there is no hiring.
Enquiries. The time needed to deal with them and, after that, one year at most.
Visit statistics. Twenty-four months.

After these periods, we delete the data or block it for as long as legal liabilities may be claimed.

4. Who can see your data

Only Crisalda staff who need it for their work, bound by a duty of confidentiality. In addition, the following can receive it.

Authorities. The Policía Nacional or the competent authority receives the register of purchases of precious metals. We may also disclose data to the tax authority, to the Servicio Ejecutivo de Prevención del Blanqueo de Capitales or to judges and courts when the law requires it.
Your bank and ours, to make the transfer.
Data processors who work on our behalf and only following our instructions. They provide website hosting, the database, automation of internal processes, management of team tasks, email and typefaces. All of them sign a data processing contract with us.

5. Transfers outside the European Union

We keep your data in a database hosted in the European Union. To organise appointments and applications we also use a task management tool from a company based in the United States, subject to safeguards recognised by the European Union, such as the EU-US Data Privacy Framework or the standard contractual clauses of the European Commission. You can ask us for a copy of those safeguards at info@crisalda.com.

6. Your rights

You can ask us at any time to show you what data of yours we hold (access), to correct it (rectification), to delete it (erasure), to restrict its use, to object to it, to receive it in a file that you can take to another company (portability) and to withdraw your consent, without this affecting what was done until then.

Write to us at info@crisalda.com or by post to Calle de Luis Moya Blanco, 20, 28055 Madrid, stating which right you wish to exercise. If we cannot confirm who you are, we will ask you for a document that identifies you. We reply within one month at most. We will not be able to delete the data that the law requires us to keep until that period ends.

If you believe we have not handled your data properly, you can complain to the Agencia Española de Protección de Datos, at www.aepd.es.

7. Security

We protect your data with encrypted connections, access restricted to authorised staff and providers with security safeguards. CVs are kept in a private space that cannot be accessed from the public website.

8. Minors

The service is only for people over 18. We do not buy pieces from minors and we do not knowingly collect their data.

9. Changes to this policy

If we change this policy, we will publish the new version on this page with its date. If the change is important, we will tell you beforehand through the contact details we hold.