ESG commitments

This English version is provided for information. If there is any difference, the Spanish version prevails.

Last updated 27 September 2026

1. Vision and mission

We want selling gold, silver or a watch in Spain to be a calm decision, taken at home, with confidence, with clear information and without haste. Our mission is to be each family's trusted buyer for a lifetime. We guarantee the best value, always, and we treat you with the respect of someone who expects to see you again. We want every piece we buy to return to the production cycle instead of coming out of a mine, and we want anyone to be able to check how we work.

2. Purpose of this policy

Crisalda buys gold and silver at the customer's home. This policy sets out the environmental, social and governance (ESG) principles that guide our activity and the way we report on our compliance with them.

3. Scope

It applies to all of Crisalda's activity, to everyone who works in it and to the companies it works with.

4. Principles

Environmental

The gold and silver we buy return to the production cycle. No piece we buy requires a new mine.

We commit to reducing the footprint of our activity and to reporting on it every year.

Social

We commit to honest, clear treatment without pressure for every customer, especially older people.

We guarantee fourteen days to change your mind. The customer returns the amount we paid and gets their pieces back just as they left their home. No questions and no penalty.

We protect our customers' personal data and use it only to provide the service and comply with the law.

Governance

We comply with the rules on the trade in precious metals and the obligations on the prevention of money laundering, and we check the identity of the seller in every purchase.

We submit our accounts to an external audit and publish the result within a strict timetable. We report every year in a public report on these commitments.

5. Oversight and accountability

Crisalda's management is responsible for this policy and for its review. The annual report and the audit result are published on this page. Enquiries to info@crisalda.com.

6. Memberships

We will join the sector associations and the recognised standards of ethical management. A membership is announced here only when it is effective.